Shipping Information


Overview:


Visiontech strives to provide a superior customer service experience while providing affordable, commercial grade products. Shipping costs are calculated at the time of purchase and determined by product weight and quantity. Heavy and bulky items require special attention and must be shipped separately.


Local Area Pick-up:


To better serve our local customers, Visiontech offers Will Call Customer Pick-up Monday through Friday from 9am to 5pm. Acceptable payment methods include credit card or on account terms only please. 


Ships Free:


Items offered as “Ships Free” will be fulfilled without charge for ground service within the contiguous United States. Enhanced or expedited shipping options are available but subject to normal shipping charges. By ordering an item flagged as Ships Free, the customer acknowledges and accepts responsibility for return shipping expenses in the event an RMA is requested unless it is determined that item(s) requested for return is due to damage by carrier or a shipping error on the part of Visiontech.


Alaska & Hawaii/or APO, FPO & DPO/Shipping:


For questions regarding shipping outside of the continental United States, please call your Account Manager or our Customer Service department.



Shipment on Customer-Provided Shipping Accounts:


Customers may provide their own FedEx or UPS shipping account when placing orders through a Sales Account Manager. Orders shipped on a customer-provided shipping account are subject to a $6 handling fee per order.


Customer Satisfaction Policy


30-Day Return Policy:



Visiontech strives to provide our customers with an excellent shopping experience. Our products are of high quality, and we want our customers to be satisfied with their purchase. If you are not satisfied with your product, you may request to return the merchandise for a refund within 30 days of the invoice date.

A request for return may be submitted online via the Return Merchandise Authorization (RMA) link or by contacting your Account Manager or the Customer Service.


All returns must be preapproved by Visiontech and accompanied by a copy of the RMA form which will be provided upon approval. All returns must be in the original packaging in as-new condition with the return shipping prepaid. Visiontech reserves the right to impose a restocking fee on all returns including, but not limited to, unauthorized and/or unusual returns. Shipping costs are not refundable. Special Order items including fixtures are not eligible for return.



About Damages:


Visiontech must be notified of the damage within one week from date of receipt. As the shipper, Visiontech will file the claim on the customer’s behalf and arrange for a refund or replacement upon assessment of the amount of actual damage. The package must be received and inspected by the customer and not refused under any circumstances.

If replacement is required on product that can only be shipped in case quantities (such as many fluorescent tubes), then a replacement order for a full case must be processed and charged less the amount of the actual damage with no additional shipping charges.



Replacement Limitations


If the total amount of the product for replacement due to damage or defective is less than $25, a refund will be issued to the customer as opposed to replacement(s). Shipping small, single item packages greatly increases the percentage risks for damage during transit. After 30 days, the customer is responsible for the shipping cost of warranty replacement(s).


Contact Us

Direct Numbers

Customer Service and Technical Support: 626.333.8911

or E-Mail at customerservicesales@visiontech.cc

Mailing Address:

167 Mason Way, Suite A5, City of Industry, CA 91746